Frequently Asked Questions
Everything you need to know about our premium kitchenware and ingredients.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link to monitor your delivery in real-time.
What is your return policy for kitchen tools?
We offer a 30-day return policy for unused kitchenware in its original packaging. Please note that for hygiene reasons, used items cannot be returned.
Do you ship your food products internationally?
Currently, we ship our dry goods and sauces to select international locations. Perishable items are restricted to domestic shipping to ensure maximum freshness.
Are your ingredients ethically sourced?
Yes, we partner exclusively with suppliers who adhere to sustainable farming practices and fair-trade standards for all our signature ingredients.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How should I care for my Andy Cooks chef knife?
To maintain the longevity of your blade, we recommend hand-washing with mild soap, drying immediately, and honing regularly with a ceramic rod.